Effective date: October 8, 2026 (version 1.2). Earlier versions are listed under Version history in section 16.
These terms are a contract between you and Bervo LLC ("Bervo") for the Bervo service: the web dashboard, mobile web app, the assistant's text-message channel, the setup pages, and optional device software (together, the "Service"). By creating an account or connecting an account to the Service you agree to these terms and to the Privacy Policy, which is part of this agreement.
You must be at least 18 and, if you are connecting an account that belongs to an organization, authorized by that organization to do so. If your organization's administrator approves Bervo for your tenant, that approval covers only the permissions shown on the consent screen.
Bervo provisions your own private server ("your instance"), reachable only through an encrypted connection after you enter a one-time code we email to your sign-in address and then your Bervo password. Google and Microsoft sign-in is used only to connect your mail, calendar, and contacts, not to reach your dashboard. You are responsible for keeping your Bervo login credentials confidential and for everything done through your account. You may add other people to your instance (an assistant, a colleague); they can see the data in it, their actions are attributed to them, and you are responsible for adding only people permitted to see what you have connected and for removing them when that permission ends. Bervo does not verify anyone's age; the Service is for business use by adults. Bervo cannot see your password. If you lose it, contact us and we will issue a reset.
The Service reads the accounts and devices you connect, summarizes them, extracts commitments and deadlines, produces briefings and reminders, and answers questions about your own data. It is an assistant, not a decision-maker.
You own the data you connect and everything the Service generates from it ("Your Content"). You grant Bervo only the rights needed to operate the Service for you: to store, process, and display Your Content on your instance; to send the necessary portions to the AI provider under §7; and to receive the feedback you send us and, only if you agree to it, the conversation review described in §10. We claim no other rights in Your Content, and we do not use it to train any model, even in aggregate, or to build products for others. Your instance learns from your data and corrections (how you write, who matters to you, what you want to be told about); that learning stays on your instance, is never used for another customer, and is destroyed with your instance.
You are responsible for having the right to connect the accounts and devices you connect, including any obligations you have to your employer, your clients, or the people whose messages appear in your accounts.
Do not use the Service to violate law or others' rights; to harass or surveil someone who has not consented to the extent the law requires; to probe or disrupt other customers' instances or Bervo's systems; or to resell the Service. We may suspend an account that puts other customers or the Service at risk.
The Service uses a third-party large-language-model provider (Anthropic). Bring-your-own key: where you supply your own API key, your use of the model is governed by that provider's terms and billed by that provider; Bervo stores the key on your instance only and uses it only to serve your requests. You may revoke it at any time at the provider. Under the provider's API terms, your requests are not used to train its models. Bervo-supplied key: during a trial Bervo may supply a key at its cost, subject to reasonable usage limits. We may change providers or offer additional ones; we will tell you before your data is sent to a provider not named in the Privacy Policy.
Parts of the Service depend on the continued availability of third-party platforms and on their policies — Apple (Apple ID, iCloud, Messages, macOS), Microsoft (Microsoft 365 and Graph), and Google (Gmail and Google Workspace). If a platform changes its policies or terms, withdraws access, or takes action against an account or device the Service relies on, the affected feature — or in some cases the Service itself — may be suspended or ended, with as much notice as the circumstances allow. Your source data is never in jeopardy from such an event: your email, calendar, contacts, and text messages live in your own Apple, Microsoft, and Google accounts, which Bervo only reads copies of; nothing Bervo does can delete or alter them. What Bervo holds — your instance's copies, summaries, tasks, and notes — is offered to you as an export before it is destroyed (on request during the private beta), per Section 11.
The optional Mac app runs on your own Mac. It securely syncs your Messages and, if you choose, the mail in Apple Mail, Apple Calendar, and Contacts to your private server; it never copies photos or other attachments from your texts. It reads only what you authorize (for example, macOS Full Disk Access for Messages) and can be uninstalled at any time. You are responsible for compliance with Apple's terms for the accounts and devices you use with it. We provide it "as is" under §12.
During the beta the Service is provided free to invited users; Bervo may end the beta or begin charging with 30 days' notice, and paid plans will have their own fee terms published before they start. AI provider charges under a bring-your-own key are between you and the provider.
Feedback you send the Bervo team (by text, with the Feedback button, or from a comment) is handled as the Privacy Policy §11 describes. During the beta, and only if you separately agree, the Bervo team may also review your conversations with Bervo (not your email or your texts with other people) to find and fix problems. You can decline that review and still use the Service, and you can withdraw your agreement at any time.
You may stop at any time. During the private beta, ask us to delete your instance by emailing privacy@bervo.ai. Once paid plans exist, you may also stop by cancelling your subscription. We may suspend or end the Service for a material breach of these terms, for non-payment once paid plans exist, or on 30 days' notice if we discontinue the Service. When the Service ends for you, your instance and its backups are destroyed within 7 days (or 30 days after a subscription ends without a deletion request), and we confirm completion in writing. Everything Bervo generated for you — tasks, notes, initiatives, summaries, and your conversations with the assistant — is yours: during the private beta, ask us and we will send you a copy of your instance's databases and your notes, and we offer it before deletion. Nothing Bervo does modifies or deletes anything in your own email, calendar, contacts, or messages; they remain yours, at their source.
The Service is provided "as is" and "as available." To the fullest extent permitted by law, Bervo disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will catch every deadline or commitment.
To the fullest extent permitted by law, Bervo will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from the Service. Bervo's total liability for any claim is limited to the greater of the fees you paid Bervo in the 12 months before the claim or $100.
You will defend and indemnify Bervo against claims arising from Your Content or from your connecting accounts or devices you were not entitled to connect.
Florida law governs, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Hillsborough County, Florida, and you consent to their jurisdiction.
We may update these terms. For material changes we will notify you by email or in the app at least 14 days before they take effect. Continued use after the effective date is acceptance.
These terms and the Privacy Policy are the entire agreement between you and Bervo about the Service. If a provision is unenforceable, the rest remains in effect. You may not assign this agreement; Bervo may assign it in connection with a merger, acquisition, or sale of assets with notice to you. Notices to Bervo go to legal@bervo.ai. BERVO is a trademark of Greg Allen Clary, used by Bervo LLC under license; you may not use it without written permission except to refer to the Service.
Bervo LLC · legal@bervo.ai